Privacy Policy

Last Updated: January 2025

Order Meal Display ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Order Meal Display Android TV application (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the App.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an Account: Email address, password (encrypted), business/restaurant name, and location information
• Upload Content: Menu images, promotional videos, and other content you choose to display
• Configure Settings: Display preferences, timing settings, and screen configurations
• Contact Support: Name, email address, and any information you provide in support requests

1.2 Automatically Collected Information

When you use the App, we automatically collect certain information about your device:

• Device Information: Device model, manufacturer, Android version, screen resolution, and unique device identifiers
• Usage Data: Content playback history, app features used, and interaction patterns
• Network Information: Connection type, IP address, and network status
• Performance Data: App crashes, error logs, and performance metrics

1.3 Permissions Used

The App requires the following Android permissions to function properly:

• INTERNET: Required to download and synchronize content from our servers
• ACCESS_NETWORK_STATE: To check internet connectivity and optimize content delivery
• WAKE_LOCK: To keep the screen on during content playback (essential for digital displays)
• RECEIVE_BOOT_COMPLETED: To automatically start the App when your device boots up, ensuring continuous operation

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve the App's functionality
• Content Management: To store, synchronize, and deliver your uploaded content to your designated displays
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send you service-related notifications, updates, and technical alerts
• Analytics: To understand how the App is used and improve user experience
• Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Data Storage and Security

3.1 Data Security Measures

We implement industry-standard security measures to protect your information:

• Encryption in Transit: All data transmitted between the App and our servers uses HTTPS/TLS encryption
• Encrypted Storage: Passwords are hashed using bcrypt or similar industry-standard algorithms
• Secure Infrastructure: Content is stored on secure cloud servers with restricted access
• Regular Updates: We regularly update our security measures to protect against new threats

3.2 Data Location

Your data may be stored and processed on servers located in various countries. We ensure that any international data transfers comply with applicable data protection laws.

3.3 Local Storage

The App caches content locally on your device to enable offline playback and improve performance. This cached data is stored securely on your device and is deleted when you uninstall the App.

4. Data Sharing and Disclosure

4.1 We Do NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your content for any purpose other than providing the service to you

4.2 We MAY Share Data With:

• Service Providers: Cloud hosting providers (e.g., AWS, Google Cloud) who help us store and deliver content securely
• Analytics Providers: To understand app usage and improve functionality (data is anonymized)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your account information at any time through the App
• Deletion: Request deletion of your account and associated data
• Data Portability: Request an export of your uploaded content
• Opt-Out: Opt-out of non-essential communications
• Object: Object to certain processing of your data

To exercise any of these rights, please contact us at the email address provided below.

6. Data Retention

• Active Accounts: We retain your data for as long as your account is active and you continue to use the App
• Deleted Accounts: When you delete your account, we permanently remove your personal information and content within 30 days
• Legal Obligations: We may retain certain data for longer periods if required by law or for legitimate business purposes (e.g., fraud prevention)
• Cached Data: Locally cached content on your device is deleted when you uninstall the App

7. Children's Privacy

The App is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

8. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in the App
• Updating the "Last Updated" date at the top of this policy
• Sending a notification through the App or via email (for significant changes)

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

10. International Users

If you are accessing the App from outside New Zealand, please be aware that your information may be transferred to, stored, and processed in countries other than your own. By using the App, you consent to such transfers.

11. GDPR Compliance (for EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• The right to be informed about data collection and use
• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

13. Contact Us

© 2025 Order Meal. All rights reserved.